How To Use Social Media Analytics to Identify Opportunities – a BBB Business Tip
February 27, 2025 Author: Elliot Park, Brookville Chamber Intern Continuing to highlight the importance of using social media (SM) as an effective tool this article will focus on utilizing SM analytics to further one’s business. With a shift of focus from traditional marketing tools to digital tools, consumers are spending more time on SM. As businesses recognize this they are making the shift to use social media as an effective marketing tool. More and more organizations are establishing a presence on a variety of different SM applications, utilizing it as an effective promotional tool, but there is so much more to SM. Specifically, each SM application keeps track of a variety of analytics, allowing business profiles to easily access and use this information. The analytics provide a wealth of knowledge surrounding your customers, market, and even industry. Using this information can help you understand your customers, improve your strategy, and most importantly identify new opportunities for growth. The Better Business Bureau (BBB) has established four ways they recommend for identify opportunities for growth using social media analytics: Overall, there is an abundant of information that can be gathered and analyzed using SM, especially when looking at the analytics that applications provide. Whether trying to understand your customers or improve your strategy it is important to identify new ways for growth to accomplish your organizational goals. As SM continues to become an integral part of our society, and thus the business world, using SM and its analytics can be a great way to expand your reach & audience, attract new customers, increase sales, and improve the overall business. Source: Better Business Bureau. (2025, January 23). BBB Business Tip: How to Use Social Media Analytics to Find Opportunities for Growth. https://www.bbb.org/article/business/26583-bbb-business-tip-how-to-use-social-media-analytics-to-find-opportunities-for-growth
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